Operations Checklist

When You Arrive *

Turn on Stage lights

Turn on Studio Lights

Turn on Back Corridor Light

Turn on Restroom Light and light in the small classroom. Solid door should remain open.

Turn AC Down (72) for Adequate Cooling or Heat up (73) depending on the season.

Set the A-Frame Sign on Edge of Sidewalk

Start iPad and Square App (iPad is in top drawer)

Start Printer and plug the USB cable (connected to printer) to the laptop

Start Laptop and open a browser (Call Patricia if you are unable to log into Event Expresso)

Start Music Tablet, select music from library appropriate for the next class (ie kids—Kidz Bop, adults—R&B or Pop or per request…always play from the library in the Spotify account) Note: If you have recommendations to add certain songs into the library please let me know.

Class Registration

Print Class Registration Sheet for Sign In – Be aware of your total attendees & Coupons used.

(Instructions Below)

Instructions

1:  From your Web browser, click on the Event Expresso Tab
2:  From the far left column, scroll down to locate and Click on ‘Event Expresso’ and then click ‘Events’ displayed in the submenu presented.
3:  Hover your mouse over the event and Click on ‘Registration’ (appears as you hover your mouse over the event). You will see the list of registrations for the current event.
4:  Scroll down and click on the  button
5:  Open the file that is generated.
6:  Delete the ‘gateway’, ‘email’, ‘phone’, and ‘transaction status’ columns
7:  Rename to ‘Signature’ the ‘Transaction Promotions’ column if there are no promotions listed
8:  If there are promotions listed, leave this column in the spreadsheet.  It is imperative to have this column listed with the promotion listed because when the person signs in, they and you are reminded that they are required to give you the gift cert or documentation showing that the discount is valid.  These amounts and pieces of documentation are added and stapled to your sales sheet.
9:  Leave the column showing payments but delete the column name.  (you want to keep this for your benefit when calculating the total of purchases completed online with credit cards)
10:  Delete the column name of the ‘Count’ column.  Number each row in this column from ‘1’ and up to five numbers above the number of people on the list.  (Allows for walk-ins)
11:  Highlight your print area and add lines
12:  Select the ‘Orientation’ feature (located in the upper horizontal menu) to print the spreadsheet in landscape mode
13:  Connect the usb cable connected to the printer (if not already connected) into the laptop and select to print the document

Setup / Preparation Continued *

NOTE:

All canvases on the walls and against the counter are for sale.  The signs will let you know how much to charge. Do not allow customers to look through paintings in the back of studio by supplies.  Stick to those that are in the main studio.  It is the responsibility of each artist to promote sales, in order to increase commissions.  For each class, promote painting, frame, wine glasses, wooden pallets and door hangers for sale.  You may also promote adding glitter or other enhancements for $1 extra.

GREET AND TRANSITION

Customer Arrival

Greet Customers as they Arrive and ask them to Sign In (Please stand to greet them) – (if any of the customers on the list used a gift card or received some sort of discount, they must provide you with a copy of the discount item. You will see this on the printed registration sheet)

Process payments for Walk-Ins via the Square App and ensure that they sign in (Get price of class from calendar or from the event within Event Expresso if unsure)

Explain where they are to put their belongings and where the aprons and restroom are located

As customers peruse the studio let them know that all paintings are $15 each or $10 for two or more. Seasonal and Clearance paintings are marked $5. (Only applies to the paintings seated with $5 sale sign) Wine glasses sell for $15 for one and $10 for two or more also. Other prices for frames and wooden decor are posted.

CLASS IN SESSION

Start Class

Take your place on the stage, give your name, give rules (keep brushes in water, don’t talk bad about painting, and have fun!!!) Let them know that you will be walking them throughout the process and providing guidelines and demonstration on how to accomplish each step. Remember it is Paint and Party! So, it should be fun, interactive, and lively! We are not teaching per say but instead providing a fun and stress-free environment to entertain. Unless you are checking the canvases of your customers and providing feedback and encouragement, your painting is to be completed from the stage. Ensure that your back is not facing customers and that you are constantly engaging your class verbally. Your paintings are always completed from the stage no matter the size of the class.

Take pics of customers while at their seats. Have them smile and pose (Please use your phone and text the pics to me so I may post on studio fb page.

Have customers sign their paintings with Sharpies upon completion or they can use the paint brush, it is their choice.

No customer should depart with an unfinished painting unless they choose to specifically

At the end of the class take a class picture before people start departing. Take a class pic in front of the Starry Nights wall and have them do something wild and crazy and fun or funny while displaying their painting. They can use the props, it may be best. Take another pic from the stage.

NOTE:

Note:  Instructors, you must control the class, the time, and the flow of the entire process.  Follow your time so that you stay on schedule.  Don’t go too fast and don’t go too slow.  Communicate constantly with your class to maintain a connection.  Remain standing throughout the class.  If you feel awkward, take a moment to provide clean water if possible.

CLEANUP

CLOSEOUT

Close out Sales Sheet and staple all documents for your class together. If stack is bulky, use a large paper clip

All cash tips are to be added to the register by performing a transaction.

All tips should be listed on the sales sheet

All canvas sales should be listed on sales sheet

All glitter Sales or other accessories should be listed on sales sheet

Before Leaving

Turn off Music Tablet

Turn off Laptop

Turn off Printer

Turn off Square app and iPad. Put iPad in the top drawer of desk. Place Square stand in front of the register and not on top of the register.

Turn off Stage lights

Turn up the AC to 78 or higher and Turn heat down to 68 or lower in winter

Turn off light in room on left, leave door open

Turn off light in back corridor/Turn off Bath Light/Turn off main lights/Lock door

MISC

SETUP/PREPARATION